We have put together a list of commonly asked quests below, hopefully they will help answer any questions that you may have, if not, feel free to contact us today.
Rooms Are All Inclusive
All of our rooms are inclusive of broadband, electricity, gas, and water bills! Meaning you don't need to worry about what you use!
[Excludes Private Housing]
Info in Brief
Contact us today!
Call us on 01206 500202 between 8am and 7pm, Monday-Friday - you can find other ways on our contact page
- All inclusive
- No deposit required
- No guarantor required
- Fast broadband
- Free car parking
- Worry free
- On-site laundry
- 6 minutes from Tesco
- One month rent free - terms apply
- 5% discount with one full payment
- No need to vacate at the end of term
- On-site office at Forest Road House & Candan House
- Frequent communal area cleaning
- For late arriving students free out of hours service available at the beginning of tenancy
Can I live with my friend/group of friends?
Yes, you will need to let us know who you'll be staying with - so it's best that you come here to register with your friend/group of friends. Providing we have availabilty, we will always try to help keep friends together.
Do I need a UK-based guarantor?
No, a guarantor is not required.
Is my booking fee and/or advanced booking fee refundable?
These fees are only refundable if we're unable to accomadate you.
How much advance booking fee do I need to pay?
The exact advanced booking fee is made up of an amount equal to a month's rent (of the room type of your choice) and the administration fee - the total of the two is what you will need to pay.
Do you offer single/mixed sex accommodation?
Yes, we offer both single and mixed sex accommodation, however, we may not be able to satisfy every request.
Do you offer ensuites?
Yes, we have a limited supply of ensuite rooms - so book your place early to avoid disappointment.
Will you share my information with anyone?
We reserve the right to share information submitted in your application with the University of Essex.
Do I need to be in full-time education?
Yes, you need to be a full-time student to stay in our student accommodation.
Are you accredited by the University of Essex?
Yes, we are accredited by the University of Essex.
Are you fully licensed?
Forest Road House, Candan House, and Greenstead House are fully licensed HMOs (Houses in Multiple Occupation) after satisfying all the requirements for fire safety and amenities with Colchester Borough Council. Furthermore all our student accommodations are accredited by the University of Essex and Colchester Borough Council.
Payments & Charges
Do I need to pay for gas, electricity, and water?
No, all of the above bills are included in the rent.
Do I need to pay for broadband?
No, this is also included in the rent.
Can you tell me more about this 'rent-free 12th month'?
The rent-free 12th month offer is available to all returning students who have chosen to stay with us for the following academic year. This offer only applies to termly paying students and to those that have paid the full 11 month rent in advance (in one payment). Please note, this offer is not available to students that have chosen to pay monthly.
Can I smoke in my room?
No, you cannot smoke anywhere inside the property, however you may smoke outside the building.
Do I need to buy a TV licence?
If you wish to watch TV in your room, you will need a TV licence - see www.tvlicencing.co.uk for further details
Do I need to pay council tax?
No, as a full-time student, you are exempt from paying council tax.
Can I park my car there?
We offer free car parking at our properties (subject to availability) - a free parking permit which can be obtained from the administration office.
Can I bring my bicycle?
We have a secure bike shed and a free key for the key shed may be obtained from the administration office.
Do I need insurance?
We always recommend that you take out insurance.
Can I bring a pet?
No pets are allowed within the accommodation.
Where do I collect my mail/parcels?
We deliver mail to your flat's kitchen daily - parcels/recorded letters will need to be collected from the office (a note will be left in your flat's kitchen to notify you of the arrival of your parcel/recorded letter).
Who is responsable for cleaning?
Our staff will clean all the communal areas of the property - removal of rubbish is the responsibility of tenants (we recommend that you use a rota system).
Do you do regular inspections?
Yes, we (the landlord or his representatives) will inspect every room on the first Tuesday or Wednesday of each month for health and safety reasons.
My broadband doesn't work, what compensation am I entitled to?
In the event of a dispute with the internet service, the liability of Milliennium Investments 2000 Ltd is limited to the pro-rata rate it pays to the service provider.
Is there a laundrette avaliable?
On the ground floor of each block, there is a laundry room with coin operated washing machines and drying machines available for use.
What health and safety features does each room have?
Each room has a smoke detector, a half an hour fire door with intermiscent strip surround, as well as heavy duty hinges and door closures. All furniture supplied conforms with Furniture and Furnishings (Fire) (Safety) Regulations 1988.
When can I move in?
In some instances it is possible to move in before your contract start date of 1st September, please check with the administration office prior to moving in.
How long will you reserve my room until?
Reserved rooms will be held until 15th September after which any reservation will be deemed cancelled and the room will be reallocated where required unless prior arrangements have been made for late arrival.
Can you provide storage?
Yes, we offer free storage to returning students, otherwise charges will apply.
I'm returning for the next academic year, can I keep my room?
You can keep the same room - please make sure that you let as know us soon as possible. You will need to go through the booking proceedure to confirm your booking.
I no longer want to stay, can I leave?
If you have signed the Tenancy Agreement, then you are bound by this agreement. You can view our terms and conditions for further details about cancellations.
When can I move out?
Providing you're not in rent arrears, you may move out at the end of the contractual period or sooner if you wish. You will be required to return the key and card.